All Systems Operational

Updated a few seconds ago

If there are any active incidents or maintenance they are shown below, together with charts of availability and performance of the Softools platform

Metrics

Softools Platform

100.00%


Created with Highcharts 3.0.212 PM02 PM04 PM06 PM08 PM10 PM8. Apr02 AM04 AM06 AM08 AM10 AM100


Softools Data services

100.00%


Created with Highcharts 3.0.212 PM02 PM04 PM06 PM08 PM10 PM8. Apr02 AM04 AM06 AM08 AM10 AM100


Softools Public API

644.38ms


Created with Highcharts 3.0.212 PM02 PM04 PM06 PM08 PM10 PM8. Apr02 AM04 AM06 AM08 AM10 AM5001,000


Softools Platform

99.92%


Created with Highcharts 3.0.21. Apr2. Apr3. Apr4. Apr5. Apr6. Apr99100101


Softools Data services

99.92%


Created with Highcharts 3.0.21. Apr2. Apr3. Apr4. Apr5. Apr6. Apr99100101


Softools Public API

601.25ms


Created with Highcharts 3.0.21. Apr2. Apr3. Apr4. Apr5. Apr6. Apr7. Apr400600800


Softools Platform

99.94%


Created with Highcharts 3.0.210. Mar12. Mar14. Mar16. Mar18. Mar20. Mar22. Mar24. Mar26. Mar28. Mar30. Mar1. Apr3. Apr5. Apr7. Apr99100101


Softools Data services

99.86%


Created with Highcharts 3.0.210. Mar12. Mar14. Mar16. Mar18. Mar20. Mar22. Mar24. Mar26. Mar28. Mar30. Mar1. Apr3. Apr5. Apr7. Apr9597.5100102.5


Softools Public API

616.68ms


Created with Highcharts 3.0.210. Mar12. Mar14. Mar16. Mar18. Mar20. Mar22. Mar24. Mar26. Mar28. Mar30. Mar1. Apr3. Apr5. Apr7. Apr400600800


Softools API




Operational

External Services

AWS Route 53

Azure

Pingdom

Slack

Status.io

5

Upcoming Maintenances

0

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

Platform update - notice of deprecation of 2 older featuresPlanned Maintenance

Schedule

August 2, 2024 9:39AM - 9:39AM UTC

Components

Softools API

Locations

Production Environment

Description

We are Modernising Features and Saying Goodbye to Old Ones. As part of Softools continuous improvement program and the need for our platform's code base to be scalable and future proof we have released several new features, some of which overlap previous functions but the newer versions offer advantages for performance and scalability. Two specific features fall into this category; 1) -Table reports, which while similar to List reports offers lazy loading, clickable editing and more width control 2) Quick Filters - which is more responsive than the old filtering capability and provides a configurable filtering pane on reports and charts. For many months Softools has prevented List reports and the Old style filtering being used in new Apps or reports and their development has reached a stage of maturity where it is time to migrate older applications that use these old capabilities to the modern equivalent. Specifically, we will be deprecating List Reports and old style filters. This process will happen over the coming months and we will engage with clients to ensure a smooth transition. No changes will happen to client sites without consultation. All training/demo (non licensed) sites will be migrated automatically from September. Please contact us if this presents a concern. We will send more detailed communications before the migration via status.softools.net, this Newsletter and our App Builder Newsletter
New Feature being released today to our Beta community - Grid Column WidthsPlanned Maintenance

Schedule

August 27, 2024 10:52AM - August 30, 2024 8:52AM UTC

Components

Softools API

Locations

Production Environment

Description

Our App Builder community have been asking for this feature for a while now and it's finally here. App Builders will be allowed to specify the width of columns in a grid so that columns which you need to be wider or narrower can be managed as part of the grid configuration, rather than letting the automated sizing do its job This feature is being released soon to our Beta testing community for live testing before being released to all production sites in the coming week or two
Platform Change - Record History is to be restricted to 12 monthsPlanned Maintenance

Schedule

September 13, 2024 11:20AM - 11:20AM UTC

Components

Softools API

Locations

Production Environment

Description

In order to improve performance and reduce server data sizes, we will be making a change to the platform to only make available 12 months of record audit history for record changes. Record History is available from within a record and currently shows all changes to the record since it was created, irrespective of time. For details on the current operation of this feature, see here: support.softools.net/hc/en-gb/articles/212495166-History-and-Audit-Trail As part of this change, we will be moving record history older than 12 months to archive and then going forward will only be storing a rolling 12 months worth of record history. The archived history will not be accessible through workspace, but could be downloaded as a complete set if a client should need it. If you have any questions about this change, please email your question to support@softools.net
Notice of Change in UI for Grid FieldsPlanned Maintenance

Schedule

September 26, 2024 2:53PM - 2:53PM UTC

Components

Softools API

Locations

Production Environment

Description

As part of our commitment to continuous improvement, we will be releasing a change shortly which will have a change to the look of grid fields The change can be seen here support.softools.net/hc/en-gb/articles/360022876292-Grid Note - the border colours are a sub colour of the main site colour, so will be different depending on the main site colour seen at the top of a site
Removal of unused ABC and training sitesPlanned Maintenance

Schedule

March 1, 2025 9:00AM - 5:59PM UTC

Components

Softools API

Locations

Production Environment

Description

Following previous notifications, we will be removing all training and ABC sites which have not been accessed for 12 months. This will be done on March 1st. This only applies to sites which have not been accessed for 12 months Please contact info@softools.net if you believe you have a site that will be deleted that you would prefer to keep

History (Last 7 days)

Planned MaintenancePlanned Maintenance

Description

As part of our continued service and platform improvements, we are planning to carry out planned maintenance on some workflow services this Sunday 6th April at 11.30am which will result in workflows would be paused and queued for a short period of around 1 hour During this hour, workflow will quese as normal, so that when the maintenance is complete, the queue can be serviced as normal. There should be minimal impact of this maintenance other than a temporary slow down of workflow services being processed until the workflow engine catches up with the queue. If you have any questions or concerns, please use the Softools support desk via support@softools.net Thanks


Components

Softools API


Locations

Production Environment


Schedule

April 6, 2025 11:30AM - April 6, 2025 12:30PM UTC


April 6, 2025 11:30AM UTC
[Update] Scheduled maintenance on the workflow services is starting as planned

April 6, 2025 12:30PM UTC
[Update] Scheduled maintenance on the workflow services is now complete and al services are returned to normal, witht he workflow queues in place for all workflows that were delayed during the maintenance period