All Systems Operational

Updated a few seconds ago

If there are any active incidents or maintenance they are shown below, together with charts of availability and performance of the Softools platform

Metrics

Softools Platform

100.00%




Softools Data services

100.00%




Softools Public API

556.25ms




Softools Platform

99.93%




Softools Data services

99.96%




Softools Public API

581.63ms




Softools Platform

99.95%




Softools Data services

99.97%




Softools Public API

556.97ms




Softools API




Operational

External Services

AWS Route 53

Azure

Pingdom

Slack

Status.io

0

Upcoming Maintenances

0

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 30 days)

Softools API DNS changesPlanned Maintenance

Description

As part of the Softools platform continuous improvement, we will be making some changes to DNS entries to the API endpoints. api.gateway.softools.net will be changing DNS at 4pm on Sunday, so there may be a small window as DNS propagates. As part of this change, there will be a new set of developer docs and developer.softools.net will be refreshed as a result There should be no impact on end users as a result of this change, but we will be monitoring services. If you have any questions, or need to report any observed issues, please use the usual support channel - support@softools.net


Components

Softools API


Locations

Production Environment


Schedule

September 20, 2026 4:00PM - September 20, 2026 5:00PM UTC


September 20, 2026 4:00PM UTC
UPDATE

Scheduled maintenance has started

September 20, 2026 5:00PM UTC
UPDATE

Scheduled maintenance has completed as planned
Issue with workflow queues on some sitesOperational

Incident Status

Operational


Components

Softools API


Locations

Production Environment



August 24, 2026 10:24AM UTC
INVESTIGATING

We are aware of some sites being affected by workflow queues not being processed and still remain in the queues. We are currently investigating and will update via this channel

August 24, 2026 11:43AM UTC
MONITORING

The system is working as expected and workflows previously queued have been processed. We are still looking at root cause (stemmed from a very high spike in use of disk writes) and so we are continuing to investigate. This was not caused by the release at the weekend

August 27, 2026 12:06PM UTC
MONITORING

There was another period of workflows being slow to complete this morning. To clarify - the workflows will eventually complete and eventual consistency will occur. The workflow engine is designed to handle the volume of workflows we are seeing, but when there are larger numbers than usual, or large spikes in volume, they will take longer to process. The queuing system is designed with eventual consistency at it's heart Whilst you may be used to seeing workflows process near instantly, there can be periods where the queues take longer to run down. For context, the workflow queues process, on average, 3 Million requests per day We are still monitoring this to see if there is a root cause for the spikes in queues

September 17, 2026 2:11PM UTC
RESOLVED

resolved